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tcfpolicy

  • HOMECurrently selected
  • WHO WE ARE
    • About Us
    • Corporate Profile
    • Vision, Mission and Values
    • Code of Ethics
    • Our Leadership
    • Our Clients
  • OUR BUSINESS
    • Listed Investments
    • Unlisted Investments
  • INVESTMENT PHILOSOPHY AND APPROACH
    • Investment Philosophy
    • Investment Process
    • Risk and Compliance
    • Environmental, Social & Governance
    • Research & Insights
  • APPLY FOR FUNDING
    • Isibaya
    • Project Development Partnership Fund
    • Properties
  • COMPLAINTS
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Treating Customers Fairly Policy

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[column 12 layout="default" class="text"]The Financial Services Board introduced a programme entitled Treating Customers Fairly (TCF) for regulating the market conduct of financial services companies. TCF is a regulatory approach that seeks to ensure that specific and clearly articulated fairness outcomes for financial services customers are delivered by regulated financial institutions. The TCF approach seeks to ensure that fair treatment of customers is embedded within the culture of financial firms. The purpose of the policy, amongst other things, is to highlight the TCF outcomes adopted by the PIC and the framework in place to ensure adherence to same.

 
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